Placement of Accounts

Accounts can be placed for collection by email, Postal Service, fax, or our Internet claim submission forms.

Processing of Claims

Upon receipt, each claim is carefully reviewed to determine if we require additional information or specific instructions.

When your claim is entered, a demand letter is sent to the account. This letter informs the party that you have referred the account for collection. It also outlines the total amount due and that payment is expected.

Initial Contact with the Account

Our collectors will attempt contact with your account within 24 hours of receipt of the claim. As the initial contact creates the strongest impression, they take a professional approach making sure not to alienate the account. They employ persuasion or conciliation rather than an adversarial process -- gathering the facts and explaining the necessarily just and proper course of action. They at all times attempt to preserve goodwill between you and your customer.

In-House Action

You will receive your first report from the assigned collector within 10 days of receipt of the claim. That gives the collector time to study your file, contact the account and make demand for payment in full. If a reasonable payment schedule cannot be arranged within 30-45 days, the account may be forwarded to a correspondent collection attorney in the debtor's area for further action.

However, if the collector feels there is a good chance of collecting through a little more direct persistence, he/she may decide to work the claim in-house somewhat longer.

Skip Tracing

With tracing we are able to determine pertinent information about the account. We fully scrub all accounts on the same day of placement.

Attorney Action

When an account is forwarded to an attorney in our network, the BMA collector continues to monitor its status, acting as the liaison between our client and the attorney.

Time

You and your staff have better things to do with your time than trying to collect bad debts. BMA specializes in debt collection. Your customer’s financial situation may be deteriorating. Time is money. We’ll make initial contact with your client within 24 hours, and devote our time to giving your collections priority and obtaining results, freeing you and your staff to concentrate on your business.

Cost

If we don’t collect, you don’t pay. It’s that simple. Once we collect, our fees are a small portion of what might have been written off, and priceless in terms of time saved.

Credibility

Often, contact by a third party is the best way to let your customers know you’re serious about your business and collection of debts. We know you’re concerned about your reputation and we represent you with the utmost professionalism and respect for your client relationships. Our highly trained collection agents never forget that we’re working for you.

Knowledge and Laws

BMA takes all federal and state laws very seriously. There are laws and regulations regarding recovery of debts that you may not be aware of. Our agency follows the FDCPA (Fair Debt Collection Practice Act), and is HIPAA compliant.

Service

Your accounts are fully serviced, from quick, effective contact, to timely reports on progress, to sorting the excuses from the genuine hardship cases. We are always on call to answer your questions.

Cash Flow

Most businesses end up writing off some bad debt. When this amount goes above a certain percentage of your total income, it can seriously impact your business. This situation can quickly get out of control. We help you get the cash you’ve earned flowing again.

Turn Receivables Into Bank Deposits

When your cash flow is interrupted by overdue receivables, the very survival of your business can be at stake. BMA helps you quickly regain control of your cash flow, and your valuable time. Call, fax, or email us today, and let us show you how we can help you regain control. Don’t leave yourself tied up!